Privacy Policy

This policy explains what personal information NICH Cycling New Zealand Ltd ("NICH", "we", "us") collects through nichcycling.co.nz, why we collect it, and what you can do about it. We follow the New Zealand Privacy Act 2020.

Who we are

NICH Cycling New Zealand Ltd, Auckland, New Zealand. For anything to do with your personal information, email info@nichcycling.co.nz.

What we collect, and why

When you send an enquiry

Our enquiry form asks for your name, email, phone number, the bike you are interested in and any message you add. We use this to reply to you and to help you choose and order a bike. Your enquiry is emailed to our team, kept in our enquiry records, and you get an automatic confirmation email.

When you use our chat assistant

The chat assistant on this site is powered by Claude, an AI service from Anthropic. What you type is sent to Anthropic so it can write a reply. We keep a record of chat conversations so we can follow up with you and improve the answers. If you share your contact details in the chat, our team may get in touch.

When you browse the site

We use three analytics tools to understand how the site is used.

• Google Analytics uses cookies to tell us which pages people visit, which bikes they look at, what device they use, roughly where they are and how they found us.
• Meta Pixel uses cookies to tell us which of our Facebook and Instagram ads lead to visits and enquiries. Meta may also use it to show you our ads on Facebook and Instagram.
• Vercel Web Analytics counts page views without cookies and without identifying you.

These tools record that an enquiry was sent and which bike it was about. We do not send your name, email, phone number or messages to Google or Meta through them.

Who we share it with

We do not sell your information. We use trusted service providers to run the site, and they handle information on our behalf:

• Vercel, which hosts the website
• Resend, which sends our emails
• Google, for analytics and for storing enquiry records
• Meta, for advertising measurement
• Anthropic, which powers the chat assistant

Most of these providers are based overseas, mainly in the United States, so your information may be stored or processed outside New Zealand. We choose providers that protect personal information to a standard comparable to New Zealand law.

How long we keep it

We keep enquiries and chat records for as long as we need them to help you and to keep normal business records. Ask us and we will delete your information unless we have to keep it by law.

Your choices

• You can block or delete cookies in your browser settings.
• You can opt out of Google Analytics with Google's opt-out browser add-on.
• You can control the ads Meta shows you in your Meta ad preferences.

Seeing and correcting your information

You have the right to ask for a copy of the personal information we hold about you and to ask us to correct it. Email info@nichcycling.co.nz and we will respond within 20 working days.

If you are not happy with how we have handled your information, please tell us first. You can also complain to the Office of the Privacy Commissioner.

Changes to this policy

If we change how we handle personal information, we will update this page and the date at the top.